Customer Feedback
Pleased that the feedback given was up to the usual standard for Matt and his team.
Matt, you were again described as brilliant in terms of calming the young person down and then working with your team to keep things calm and enjoyable en-route, in a very high anxiety situation for the young gentleman.
Social Worker
Keeping folk up to date
Relationship with young person
Keeping you in mind for future work
Social Worker
Excellent values and attitude
Excellent communication
Patient
Calm vibe for us and the young person
Very child centred
Excellent that he keeps in touch throughout as we are all worried how things are going
Social Worker
feedback on the journey was excellent, overall rating 10/10
Person We Supported.
“Staff made what was a difficult situation for the child a lot easier and comfortable for him”
Unit Manager
Very different to other providers who want to over staff and contain
Takes an interest in the young person and what they like
Fantastic service every time and we have used for the most difficult children
Excellent that he keeps in touch throughout as we are all worried how things are going.
Placement Team
Feedback on the job was excellent, feedback on you was excellent, particularly impressed that the team have already developed a rapport with the young person, could not be better.
Social Worker.
” if I have to move again can you make sure it is those people who take me, they were nice and they were decent”
Person We Supported
“the journey was fine with them, they kept talking to me and I felt better and the van was nice too”
Person We Supported
Spoke very highly of their experience, overall rating of 10/10.
Unit Manager
Said you were brilliant, listened and understood what was needed and understood the urgency in getting and providing quotes etc
Ill be contacting you again re future work
Commissioning
Young person was treated very well and everyone was friendly
Would recommend you to others
Social Worker
“Referral was quickly accepted and allocated workers. We were on a very tight timescale and the service was in place within a few hours”
Placement Team
We have and will continue to recommend your services to others, thank you!
Children’s Secure Home
Managed to get a team up together for us last minute and very quickly!
Unit Manager
First response to call was Wow!
Found you on 4Cs
You were professional responsive and helpful throughout
Your communication prior to and throughout the journey were excellent
From their perspective nothing could have been better, great to have been given the route too
Commissioning
I liked the Music.
Person We Supported.